K.K.Singh
Perhaps I am the right person to write the testimonial on M/s. Royal Travels as, in an itinerary spanning over 6N and 7D, I used their four vehicles and five drivers (though I was supposed to use only one). I came across M/s. Royal Travels while searching on the internet for the cab operators in Coimbatore and Ooty area. The company is based in Coimbatore, with the office within walking distance from the airport. The other office is in Ooty. When I contacted them by email, the response was quick. The price quoted for my itinerary to Kodaikanal, Ooty via Coimbatore was very competitive. The process of booking the package was smooth. All the drivers I interacted with (Mr. Manian, Mr. Jerald, Mr. Sivalingam, Mr. Arun and Mr. Nithish) were good and were fully aware of all sightseeing points and hotels. One of them (Mr. Jerald) even played good Hindi songs from late eighties and nineties for us which was a bit surprising in a state like Tamilnadu and was a pleasant experience while driving through the Nilgiri range. The language was not a barrier as all of them could understand and speak basic or good English and Hindi. We spent most of the time with Mr. Manian. He is a very polite and simple person. There were problems in the vehicle that was originally provided to us on two separate occasions during our excursions from Ooty. Quick replacements were provided from their Ooty office and that is why we ended up using their four vehicles and five drivers. As per their website, the customer service number is reachable 24x7. I called them as a late as at 11 PM and as early as at 7 AM and could talk to them. Overall, I found these guys dependable if one is traveling in and around Coimbatore and Ooty. Now a couple of points which may help improve the customer experience. Please provide a better condition vehicle to the customers travelling with family and especially with kids. It is a bit troublesome to wait on the road for replacement. Make sure that the driver does basic cleaning of the vehicle daily during the trip rather than leaving it entirely for the end of the trip.
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Dev Kapur
Thanks for perfect and on time service during our visit with good driver and good vehicle.
Keep this spirit.
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Sanjay Sinha
Dear Mr. Prakash,
Thank you for organizing a wonderful trip for us.
The trip was memorable and Mr. Sarvanan proved to be a very competent
driver.
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